Frequently Asked Questions
Everything you need to know about Sorvella Perfumes
What is the concentration of Sorvella fragrances?
Most of our fragrances are classified as Eau de Parfum (EDP) or Extrait de Parfum, containing a higher concentration of aromatic oils to ensure a long-lasting and intense scent experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental region. You will receive a tracking number via email as soon as your order leaves our warehouse.
Can I return a perfume if I don't like the scent?
To ensure hygiene and quality, we only accept returns for items that are unopened and in their original plastic-wrapped packaging within 14 days of delivery. We recommend purchasing our discovery sets before committing to a full-sized bottle.
Are Sorvella products cruelty-free?
Yes, Sorvella is committed to ethical beauty. None of our final products or raw ingredients are tested on animals.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout process.
How should I store my perfume to maintain its quality?
To preserve the integrity of the scent, store your perfume in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as in a bedroom drawer rather than a bathroom.